Who to write to
Pick the address that fits. It gets your message to the right place first. Hedroom is made and operated by Pointerflow LLC.
Before you write
Your question may already have a short answer.
Help
Setup, approving the helper, moving a license, reading a receipt, uninstalling.
FAQ and support form
Short answers about memory cleaners, passwords, Intel Macs, privacy, refunds and the trial. The message form is on this page too.
Guides
Plain explanations of memory pressure, swap, kernel_task, startup items, fans and local AI memory.
Who to write to, for what
| For | Write to | Reply | Please include |
|---|---|---|---|
| Help with the app, a bug, a license or a refund | support@hedroom.app | We aim to reply within one working day. | Your Mac model, macOS version and Hedroom version. For a refund, the email you bought with. Never your license key or a password. |
| Privacy questions, or a request about your data | privacy@hedroom.app | We read every message. | What you would like to know or have done, and the email address you used for your license or feedback, if any. |
| A security problem | security@hedroom.app | We acknowledge a report within 72 hours. | The Hedroom and macOS versions, and the steps to reproduce. Test only on Macs you own. |
| Press, reviewers and writers | press@hedroom.app | We read every message. | The outlet and what you are writing. The press kit has the facts and the limits. |
| Legal notices | legal@hedroom.app | We read every message. | The notice and the relevant page on this site. |
Prefer a form?
The support form, with an optional field for your Mac model, is on the FAQ and support page.
If Hedroom offers to send diagnostics from inside the app, you can read what is in them before you press Send.
Refunds
Within 30 days of a payment, email support@hedroom.app from the address you bought with. Details on refunds and pricing.