Refunds and cancelling

Cancel any time. Ask for a refund within 30 days of a payment and you get it, no questions asked.

Status: Draft, not yet in force. Hedroom is not on sale yet, so no refund can be asked for today. This is the policy that will apply from the first sale, and it is reviewed together with the terms.

Cancel before you are charged

Pro starts with a 7-day free trial that needs a card. If you cancel before the 7 days end, you are not charged. Open the billing page, enter your license key and cancel there. It is also the place to update your card or see your invoices.

One free trial per person. The free trial is for first-time customers. If you have already had a trial with the same email address or the same card, the first payment is taken at once.

If you do nothing, the plan starts when the trial ends and renews every year (or every month, on the monthly plan) until you cancel. Stripe sends a receipt for each payment.

Cancel later

Cancelling stops the next renewal. Pro keeps working until the end of the period you have paid for, then your Mac goes back to the free features. Cancelling does not refund the current period by itself. For that, ask below.

How to ask for a refund

Email support@hedroom.app within 30 days of the payment, first or renewal.
Write from, or mention, the email address you bought with, so we can find the payment. You do not need to give a reason.
We refund the payment in the Stripe dashboard.

Who handles the money

Payments are handled by Stripe. We refund through Stripe, and the money goes back to the card you paid with. How long it takes to show up depends on your bank, and we cannot promise a date. Where tax applies, it is refunded with the payment.

What happens to your license afterward

A full refund ends Pro. A partial refund does not. If we refund only part of a payment, the license stays on and Pro keeps working.
When Pro ends, it ends at the next license check. Hedroom checks about every 7 days, so it may take up to about a week after the refund before the app notices. Pro does not end the instant we refund.
Rules pause. They stay in the app, switched off, marked as needing Pro.
Your data stays. Receipts you already have stay readable. No new ones are made after Pro ends, and your history is not deleted.
The free parts keep working forever: live monitoring, explanations, alerts, the storage scan, the weekly report and the menu bar.
The key stops counting. After a full refund, the key does not give you Pro on any of the Macs it covered.

Hedroom never deletes your files when a license ends. See What Hedroom never does.